Question 1

What VoIP providers does Coldread support?

Accepted Answer

Coldread currently supports Ringover via webhook integration, with Aircall support coming soon. We work with any VoIP system that can send call.ended webhooks with recording URLs.

Question 2

How much does Coldread cost?

Accepted Answer

Coldread offers three plans: Solo ($29/mo for up to 2 users), Team ($79/mo for up to 10 users), and Business ($199/mo for up to 25 users). All plans include a 14-day free trial with 25 calls included.

Question 3

How long does transcription take?

Accepted Answer

Transcription typically completes within 30-60 seconds after a call ends. The exact time depends on call length and current processing queue, but most calls under 10 minutes are transcribed in under 60 seconds.

Question 4

Is my data secure?

Accepted Answer

Yes. Audio files are encrypted in transit and at rest using Cloudflare R2. Transcriptions are stored in an encrypted PostgreSQL database (Supabase). We're SOC 2 Type II compliant through our infrastructure providers and never train AI models on your data.

Question 5

Do you offer a free trial?

Accepted Answer

Yes. All new accounts get a 14-day free trial with 25 calls included. No credit card required to start. At the end of your trial, you can choose a paid plan to continue using Coldread.

Question 6

Can I export my data?

Accepted Answer

Yes. You can export transcriptions, call metadata, and Contact Intelligence profiles as JSON or CSV from your dashboard. Audio recordings can be downloaded individually or in bulk via API.

Question 7

How does the free trial work?

Accepted Answer

Sign up for free and get 14 days with 25 calls included. No credit card required. Your trial begins immediately upon account creation. At the end of 14 days, you can choose a paid plan to continue.

Question 8

What happens when I hit my call limit?

Accepted Answer

You're never cut off mid-month. Calls continue to be processed and you can upgrade your plan at any time from your billing settings.

Question 9

Can I change plans mid-month?

Accepted Answer

Yes. You can upgrade or downgrade anytime from your billing settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle to avoid losing features mid-month.

Question 10

How do query limits work?

Accepted Answer

Contact Intelligence queries use AI analysis and count against your plan limits. Plans include 25-400 queries/month depending on tier.

Question 11

What are custom tags and why are they limited?

Accepted Answer

Custom tags are processed as individual Gemini 2.5 Flash calls against each transcript (e.g., evaluating "budget mentioned" or "next steps"). Each tag costs ~$0.0003/call. Plans include 5-20 tags depending on tier to keep costs predictable. See docs/launch-plan/COST-MODEL.md for the full cost breakdown.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans can be cancelled anytime with no penalties. Cancellation takes effect at the end of your current billing period, so you retain access until then. Annual plans are non-refundable but you retain access for the full year.

Question 13

What is Contact Intelligence?

Accepted Answer

Contact Intelligence lets you ask natural language questions about any contact and get AI-powered answers from their conversation history.

Question 14

What are custom stages?

Accepted Answer

Custom stages let you define your own sales methodology (instead of preset frameworks like MEDDIC or BANT). Use drag-and-drop to create stages like "Discovery", "Demo Scheduled", "Proposal Sent" and Coldread automatically categorizes calls.

Question 15

What are compliance checks?

Accepted Answer

Compliance checks scan call transcripts for required disclosures (recording consent, GDPR notices, TCPA compliance). Available on Team and Business plans. You define the rules and Coldread flags non-compliant calls.

Question 16

Can I customize what Coldread extracts?

Accepted Answer

Yes. Define custom tags in plain English to tell Coldread what to look for in each call (e.g., "budget mentioned", "competitor named"). Each tag runs as its own focused AI call against the transcript. Solo plans get 5 tags, Team 10, and Business 20.

Question 17

What is webhook relay?

Accepted Answer

Webhook relay forwards incoming VoIP webhooks to an external URL (like n8n, Zapier, or Make) after Coldread processes them. Useful for triggering automations based on call events without replacing your existing workflows.

Question 18

Can I integrate with my CRM?

Accepted Answer

Not yet. CRM integrations (Salesforce, HubSpot, Pipedrive) are planned for Q2 2026. Currently, you can export data or use webhook relay to build custom integrations via tools like Zapier or n8n.

Question 19

Is Coldread GDPR compliant?

Accepted Answer

Yes. We provide tools for explicit consent logging, data retention configuration, DSAR workflows, and data deletion. We've signed DPAs with all sub-processors (Supabase, ElevenLabs, OpenRouter) and use Standard Contractual Clauses for EU data transfers.

Question 20

Do you support call recording consent?

Accepted Answer

Yes. Coldread logs consent status per call and per contact. You're responsible for obtaining consent via IVR or manual disclosure (we don't control VoIP provider IVR), but we provide the compliance infrastructure to track and enforce it.

Question 21

Where is my data stored?

Accepted Answer

Audio files are stored in Cloudflare R2 (US data centers by default, EU option available). Database is hosted on Supabase (AWS, EU region available). All data is encrypted at rest and in transit. UK/EU customers can request EU data residency.

Question 22

Can I delete all data for a contact?

Accepted Answer

Yes. Use the "Request Data Deletion" feature in contact settings to trigger full deletion of a contact's calls, transcriptions, recordings, and Contact Intelligence profiles. Deletion completes within 48 hours and is logged for audit.

Question 23

Do you train AI models on my data?

Accepted Answer

No. We use third-party AI providers (Google Gemini via OpenRouter) with data processing agreements that prohibit training on customer data. Your call transcripts and analysis results are never used to train or improve AI models.

Question 24

What certifications do you have?

Accepted Answer

Coldread inherits SOC 2 Type II compliance through our infrastructure providers (Vercel, Supabase, Clerk). We're pursuing our own SOC 2 audit in 2026. We're also GDPR and CCPA compliant with documented policies and technical controls.

How can we help you?

What VoIP providers does Coldread support?

How much does Coldread cost?

How long does transcription take?

Is my data secure?

Do you offer a free trial?

Can I export my data?

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